Terms & Conditions

Terms and Conditions

Surveys & Surveying Services

We provide a wide range of standard and bespoke remote sensing surveys for companies and organisations specifically designed to meet their needs in locating leaks not visible by the naked eye.

We will act for the person or body from whom the instructions to act have originated (you). No other party is entitled to give instructions, particularly on the scope of inspection or delivery of report, unless so authorised by you.

We will provide surveying services in accordance with:

your specific instructions as agreed and confirmed by us.
our terms of any standard order form and/or standard specification sheet, if applicable.
any relevant trade custom, usage or practice and
such methods as we consider appropriate on technical, operational and/or financial grounds.
us being irrevocably authorised by you, to deliver at your discretion the report to a third party where so instructed by you, or where it implicitly follows from circumstances, trade custom, usage or practice.
documents reflecting engagements contracted between you and third parties, or third parties’ documents, such as copies of contracts of sale, letters of credit, bills of lading, etc., are (if received by us) considered to be for information only, and do not extend or restrict the scope of the services or the obligations accepted by us.
subject to your instructions being accepted by us.
issuing reports of inspection which reflect statements of opinion made with due care within the limitation of instructions received. However, we are under no obligation to refer to, or report upon, any facts or circumstances which are outside of the specific instructions received.

We will ensure that our surveyors/team members comply to the current UK Government guidelines on infectious disease control and in line with our risk assessments.

You will:

ensure that instructions to us together with sufficient information are given in due time to enable the required services to be delivered effectively.
procure all necessary access for our representatives to enable the required services to be performed effectively.
provide all facilities at the premises that we may reasonably require to carry out the surveying service.
supply, if required, any special equipment and personnel necessary for the performance of the services.
ensure that all necessary measures are taken for safety and security of working conditions including compliance to the UK Government Infectious Diseases Guidelines, sites and installations during the performance of the services and will not rely, in this respect, on our advice whether required or not.
you will ensure that all your colleagues/contractors and others on site fully comply with any UK Government health guidelines on infectious disease control.
you will ensure that all advice and instructions we give you for the protection of the health and safety of anybody in your organisation involved with the surveying services in your premises are followed.
take all necessary steps to eliminate or remedy any obstruction to, or interruptions in, the performance of the surveying services.
inform us in advance of any known hazards or dangers, actual or potential, associated with any order or samples or testing including, for example, presence or risk of radiation, toxic or noxious or explosive elements or materials, environmental pollution or poisons;
fully exercise all your rights and discharge all your liabilities under any relevant sales or other contract with a third party, whether or not a report or certificate has been issued by us, failing which we shall be under no obligation to you. We may delegate the performance of the whole, or any part of the services contracted for with you to any agent or subcontractor.

Surveying Services Quotation Procedure

We undertake to provide survey services in accordance with these Terms and Conditions and accordingly all offers or tenders of service and all resulting contracts, agreements or other arrangements will, in all respects, be governed by these Terms and Conditions, unless otherwise specifically agreed in writing.

Please note that our quotations are valid up to the date clearly stated on each quotation or tender document. In the event that our quotation period has expired, please contact us by email or phone to enable a current quotation to be sent to you.

Survey Fee Guidance

All of our survey fees, excluding VAT, are clearly provided to you via email quotations or tender documents as appropriate. You can request a quote via email at contact@environmentaldroneservices.com or by calling +44 (0)1752 309788.

Survey Booking Procedure

Following your review of all correspondence between you and us including but not limited to our quotation/tender against your specific requirements, you can book your survey/surveying services by contacting our operations team on contact@environmentaldroneservices.com. We confirm that we comply with the applicable elements of the Consumer Contracts Regulations 2013.

By booking via email or telephone or making payment via a company payment method, you confirm that you have full authority to do so and that you accept personal responsibility for your actions.

Survey Booking Confirmation

Once your order has been processed, we will send you a confirmation email with a receipt of payment (if applicable). This is the commencement of the contractual agreement between us.

The majority of communications you will receive from us will be via email to the email address you provide as part of our booking process. By submitting your order, you are in agreement to receive all communication, including contractual information, via email and to adhere to all course guidance, guidelines and rules.

Whilst we have the right to change the Terms & Conditions and Privacy Policy, we confirm that your contract with us will be based on those that were published on our website at the time you submitted your order to us, unless any change is required by law, government or regulatory authority.

Should you have a payment query then please contact contact@environementaldroneservices.com providing full details of your transaction.

Survey Amendments

Occasionally surveys and surveying services may have to be postponed or cancelled for a number of reasons, including but not limited to: weather, government guidelines; accidents or illness therefore we reserve the right to cancel surveying services without liability.

We assure you that we will endeavour to avoid this happening but we ask that you please bear this in mind when making any travel and accommodation arrangements on our behalf or for any of your colleagues who need to be present whilst the survey is carried out. We are not responsible for any costs incurred for travel or accommodation.

In the event of a survey cancellation or postponement, we will endeavour to notify you about the cancellation at least 3 days before the survey start date notice as well as providing you with a reschedule date/dates.

If we are unable to perform all, or part of the services because of lack of access or availability of equipment/assets or undue postponement or delay, we shall be entitled to a delay charge and reimbursement of any non-refundable expense incurred by us.

If we are prevented by reason of any cause whatsoever outside of our control from performing or completing any services for which an order has been given or an agreement made, you shall pay to us:

the amount of all abortive expenditure actually made or incurred.
a proportion of the agreed fee equal to the proportion (if any) of the services actually carried out.
we shall be relieved of all responsibility whatsoever for the partial or total non-performance of the required services.

Cancellation Policy

If you find yourself in the unfortunately position where you need to cancel your booking for the purchase survey it is important that you notify us in writing via email, as quickly as possible providing us with all the information as per Appendix 2.

If we receive your notice of cancellation:

at least 7 working days before the commencement of the survey then no charge will apply.
between 4 and 6 working days before the commencement of the survey then you will be responsible for 50% of the survey charge.
3 working days or less before the commencement of the survey then you are responsible for the full survey rate. If you then rebook the survey for a future date, you will receive a reduced survey rate of 50%.

Settlement Terms

The survey fees quoted on all estimates, proforma invoices and invoices exclude VAT which will be charged on all transactions at the prevailing rate.

Provided that you have fulfilled our Credit Account Process including producing references which in our opinion are satisfactory, you are committed to pay, not later than 30 days after the relevant invoice date or within such other period as may have been agreed in writing by us. All charges rendered by us failing which interest will become due at the rate of 3-month LIBOR + 2% per annum from the date of until payment. In all other cases payment shall be in advance.

You are not entitled to withhold any payment due to us unless you are doing so because of a dispute in which case you may only withhold the amount that is in dispute.

In the event of any suspension of payment, arrangement with creditors, bankruptcy, insolvency, receivership or cessation of business by you, we shall be entitled to suspend or, at our option, terminate all further services forthwith and without liability.

Statutory Rights to Cancel

Please note that this only applies if you are a consumer and you have entered into a distance or off-premises contract).

We provide protection to consumers by ensuring that our policies and processes strictly adhere to the following regulations and act. For the purpose of these Terms & Conditions and Consumer Protection Legislation, a consumer is defined as ‘an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession’ as defined in:

Consumer Protection (Distance Selling) Regulations 2000. Where a Contract with a Consumer is concluded on a distance selling basis.
Consumer Rights Act 2015.
Covering consumer rights on contracts for goods, services and digital content.

If this section applies to you, then you have a legal right to cancel your order at any time within 14 days (the “Cooling off Period”) beginning on the day after you received our order confirmation including these terms and conditions having entered into a distance contract with us over the phone, via email or over the internet. Unless you give us permission in writing we will not begin to provide you with surveying services until this cooling off period has expired.

If you requested us to begin the surveying services during the cooling off period, you still have the right to ask us to stop at any time during that period but you will be liable to pay us for the surveying services we have provided up to the date on which you cancel. Please note that you do not have the right to cancel once the cooling off period has ended although you can terminate this agreement as set out in Duration and Termination section.

As a consumer you may also terminate this agreement for one of the following reasons:

there is a risk that our performance of the surveying services will be significantly delayed because of events outside of our control.
we have told you about an error in the charges or the description of the surveying services and you do not wish to proceed.
we have been unable to perform the surveying services within any time critical constraints you have told us about in writing and before we commence, unless the delay is due to something you have done or failed to do.

It is important that you notify us of your intention to cancel providing all the details as per Appendix 2 and via one of the three communication methods detailed within Other Matters of these Terms & Conditions. Once we receive your intention to cancel, our cancellation process will commence and you will be advised by email of the total cancellation charges that you will incur

Confidentiality

Your data will be held securely, treated confidentially where you have specified and will not be disclosed to external parties, except when the information is already known to us or already exists in the public domain other than as required for the purposes described above. This may include sharing your information with any third parties working with us on this particular project/survey.

None of the parties shall disclose to any person or use for any purpose any confidential information of the other as a result of entering into a contract. This restriction shall continue to apply after the expiration or termination of the contract without limit of time. These obligations shall cease to apply to knowledge or information which may properly come into the public domain (through no fault of the party concerned) or is required by law to be disclosed upon production.

Personal Data

We will process the personal data information received by you or otherwise that we hold about you in accordance with these Terms & Conditions, together with the Environmental Drone Services Ltd. Privacy Policy and strictly in accordance with the provisions of the Data Protection Act 2018 (DPA2018) and the UK General Data Protection Regulations (UK GDPR). You consent to the use by iRed of such information held accordingly.

We will use such information including but not limited to:

Perform our obligations and enforce our rights under these Terms & Conditions.
Inform you of survey feedback and reports.
External credit reference agencies, where the information relates to an individual acting as a business (e.g., sole trader). Any searches will be recorded by the external agency.
Contact you infrequently by email, telephone or mail to inform you about other services which may be of interest to you in accordance with your instructions and in compliance with GDPR (UK General Data Protection Regulation).
Share your information with our agents and service providers for these purposes and
As set out in further detail in our Privacy Policy.

We will not sell, rent or distribute your personal information to third parties, unless required to do so by law.

As an individual, you have a right under the Data Protection Act 2018 to obtain information from us, including the description of the data we hold on you. Please note that there is charge per access request as per our IT Policy. Should you have any queries concerning this right, please contact us by writing to: Environmental Drone Services Ltd, 14 Rowden Street, Plymouth, PL3 4NY

By accepting our Terms & Conditions you authorise us to publish your feedback, comments and ratings as posted on any review sites including, but not limited to, Google customer reviews and Trustpilot. This is done in the context of testimonials and/or reviews.

You understand that should you provide information or personal data relating to a third party on any of our online portals including our website, you are personally responsible. Should this constitute any form of breach of either the third party’s rights/our online presence or of any laws, you will be liable for any legal recourse, relating to any law, which may arise from this breach. We cannot take responsibility for the accuracy or legitimacy of any information provided to us by others using these sites.

Removal of Offensive Content

This section applies to anyone who visits or uses our website and/other online platforms. Whilst we are not under any obligation to monitor or record the activity of others utilising our website and/or online platforms, equally we do not take responsibility to monitor or police any internet-related activities, however we may do so without giving notice and/or a reason.

In the unfortunate situation that a person is offended by any content, either written by us or another person, then the following procedure applies:

Any complaint must be submitted to us at contact@environmentaldroneservices.com and should include all information relevant to the complaint, together with name and contact details of the person/organisation submitting the complaint.
We will commence our investigations and if appropriate, report our initial findings to the relevant competent authority. If that is not required, then we will continue to investigate internally and we alone will then decide:

If the claim or complaint is justified and we agree with your judgement, we shall remove the offending content as soon as we are reasonably able to do so.
The decision on whether or not to remove content from our website and/or on-line platform/s is solely ours, unless it contravenes any laws or official regulations.

We reserve the right to re-instate the content about which you have complained if it was removed but becomes necessary to re-instate.
In respect of any complaint made by you or any person on your behalf, whether correctly reported or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without any limitations.
You agree that if any complaint is made by you frivolously or vexatiously, you will repay us the cost of our investigation including any legal fees.

Should we see any offensive content by anyone using our website or online platform/s, even without receiving a third-party complaint, we will investigate in accordance with the above complaints procedure and remove the offending material accordingly. As per these Terms & Conditions the writer of the offending material will repay us the cost of the investigation, including any legal fees if applicable.

Duration and Termination

The contract between you and us commences on the date you receive our email confirmation of your order and will end once the survey job has been completed and we are in in receipt of cleared funds. However, if we are performing a series of surveys and survey service advice etc., then the agreement will continue for the period defined within our order confirmation.

Either we or you have the right to terminate this agreement immediately if the other:

fails to comply with its obligations under this agreement with 7 days of a written request to comply or
is declared bankrupt, or is unable to pay their debts when they are due or where that other is a company, becomes insolvent within the meaning in the Companies Act 2006.

Termination costs will include third party costs including but not limited to, ferries, flights, car hire, hire of equipment and accommodation.

Survey Amendments

Occasionally surveys and surveying services may have to be postponed or cancelled for a number of reasons, including but not limited to: weather, government guidelines; accidents or illness, therefore we reserve the right to cancel surveying services without liability.

In the event of a survey cancellation or postponement, we will endeavour to notify you about the cancellation at least 3 days before the survey start date notice. You will be offered the opportunity to reschedule the survey on an alternative date/s or be given a full refund provided you paid in advance and we are in receipt of cleared funds.

If we are unable to perform all, or part of the services because of lack of access or availability of goods or undue postponement or delay, we shall be entitled to a delay charge and reimbursement of any non-refundable expense incurred by us.

If we are prevented by reason of any cause whatsoever outside of our control from performing or completing any services for which an order has been given or a contract is in place, you shall pay to us:

the amount of all abortive expenditure actually made or incurred.
a proportion of the agreed fee equal to the proportion (if any) of the services actually carried out.
we shall be relieved of all responsibility whatsoever for the partial or total non-performance of the required services.

Intellectual Property

All Intellectual Property Rights relating to our surveying, consultancy, training, hire and repair services plus sales of products and our website, including, but not limited to copyright of the content, whether written or not, remain in our ownership. All copyright and distribution rights are reserved by us at our sole discretion except where these rights are explicitly stated in writing to have been waived or where the contract between you and us explicitly provides or where the material is so endorsed by us.

For the avoidance of doubt, irrespective of payments received from you, all rights of ownership to all surveying materials prepared by us, whether written or not, remain our property.

Our website content is protected by copyright and is intended to inform you of the wide range of services that we offer as a company, including but not limited to surveys, consultancy services, training services including courses and hire/repair services. The website provides you with up-to-date information on all our services thereby enabling you to explore and ascertain the various options available prior to speaking with one of our team members. The content on our website is intended only for you to review and assist in your decision making and any deviation from this must be agreed in advance.

Except as set out below, you may not copy, modify, publish, broadcast, transmit, transfer or sell, reproduce, create derivative works from distribute, perform, display or in any way exploit any of the content of any of the surveys, consultancy services, training services, products and course or study materials, in whole or in part. However, you may:

Retrieve and display the purchased service/s including but not limited to surveys from us on your computer screen; and
Print as many copies of the survey and/or other services purchased, but not copy or share them in any manner except within your own and/or your client’s organisation.

We however grant the right, without prejudice to our position under the previous paragraph, to enable you to copy freely any material provided by us as part of the surveying work wholly commissioned by you, provided that distribution of these copies is exclusively within your own or your client’s organisation. Additionally, should the survey material relate to a third party for whom you are working on behalf of, we further grant the right, without prejudice to our position under the previous paragraphs, for you to copy freely any material provided by us as part of work wholly commissioned by you, provided that distribution of these copies is exclusively within your own particular organisation and the third party’s organisation to which the surveying material relates.
You may not use our name or logos or trademarks or any other content on any website of yours or that of any other person, without our express written permission.

All rights, title and interest in intellectual property rights relating to any of the surveying services provided by us including copyright, patents, trademarks, trade secrets, improvements, developments property information, know how, processes, methods business plans or models, including computer software and preparatory and design material therefore and all other intellectual property created and developed by us (whether registered or not) time to time shall exclusively be owned by us. Whilst you may utilise the intellectual property, you understand that the ownership remains with us.

Nothing that you see or read in our survey reports, online portals/platforms, or our website, may be copied, reproduced, modified, distributed, transmitted, republished, displayed or performed for commercial use.

All other trademarks, service marks and trade names in our survey reports, online portals/platforms, or our website, are the marks of the respective owners and no unauthorised use is allowed.

As part of our surveying service, you grant us and assign the irrevocable and unrestricted right to use and publish surveying images of the assets or property surveyed, for editorial, trade, advertising and any other purpose and in any manner and medium, to alter the same without restriction, and to copyright the same. This clause hereby releases us and our legal representatives from all claims and liability relating to said surveying images.

Events Outside of Our Control

For the purpose of these Terms & Conditions, a force majeure event means an event beyond our reasonable control, including but not limited to: acts of God; accident; breakdown of plant or machinery; confiscation of any other occurrences (whether or not of a similar nature to those specified); delays in delivery or material by suppliers; failure of a utility service including network provider transport network failure; fire, flood, drought, storm, earthquake or other natural disaster; malicious damage; nuclear, chemical or biological contamination sonic boom; prohibition of export or import; theft; embargo; government actions & regulations; hostilities; armed conflict;); war, riot, civil commotion (whether war be declared or not); revolution; terrorist attack; terrorist activity; strikes of labour, lockouts or other industrial disputes (whether involving our workforce or any other party) and sanctions.

For the loss or damage caused to surveying services indirectly caused by force majeure:

We will take all reasonable steps to avoid or minimise the effect of the force majeure event on the supply of surveying services to you.
We will contact you in writing as soon as reasonably possible to reschedule the survey or if we deem appropriate offer a refund if we are unable to provide the surveying services to you within a reasonable timeframe.
No consequences of any such event shall give rise to the cancellation of the contract, unless in our opinion the contract becomes incapable of being fulfilled.
If the force majeure event prevents us from providing any surveying service, we have the right to terminate these Terms & Conditions immediately by providing you with written notice.
We will not be liable to you as a result of any delay or failure to perform our obligations under the Terms & Conditions as a result of a force majeure event.

Limitation of Liability & Indemnification

We undertake to exercise due care and skill in the performance of surveying services and will only accept responsibility in cases of proven negligence.

Our liability in respect of any claim for loss, damage or expense of whatsoever nature and howsoever arising shall in no circumstances exceed a total aggregate sum equal to the amount of the fee payable in respect of the specific surveying service required which gives rise to such claim, provided, however, that we shall have no liability for any indirect, special or consequential loss (including loss of profits).

We shall be discharged from all liability for all claims for loss, damage or expense unless a legal filing of complaint is brought within one year after the date of the performance by us of the specific surveying service which gives rise to the claim or in the event of any alleged non-performance within one year of the date when such surveying service should have been completed.

We are neither an insurer nor a guarantor and disclaims all liability in such capacity. Customers seeking a guarantee against loss or damage should obtain appropriate insurance.

You shall guarantee, hold harmless and indemnify us and our officers, employees, agents or subcontractors against all claims made by any third party for loss, damage or expense of whatsoever nature, including reasonable legal expenses and howsoever arising relating to the performance, purported performance or non-performance, of any services to the extent that the aggregate of any such claims relating to any one service exceed the limit mentioned above.

Additionally, you acknowledge that we do not, either by entering into a contract or by performing services, assume, abridge, abrogate or undertake to discharge any duty of your own to any other person.

If any of our surveying service information and/or reports cause damage to your devices, or digital content belonging to you and is caused by our failure to use reasonable care and skill we will not be liable for damage which you could have avoided by following; our advice; our download instructions; or having in place the minimum system requirements as advised by us.

Our liability to you for any damage to your property and/or assets is limited to the amount you have paid for the surveying services. In no event shall we be liable for damages in excess of this sum. You acknowledge that the fee/fees you have agreed to pay for the surveying services we provide to you reflect the level of liability we have agreed to accept and that if our liability was to be increased the fee/fees will also have to increase.

You are to indemnify us for any loss or expenses caused as a result of providing inaccurate information to us, mistakes contained within your order or personal injury or death caused by you or your colleagues by following our surveyor’s guidelines correctly.

Bribery and Corruption

It is agreed that both you and we agree that:

neither of us nor any party acting on behalf of either of us has offered, given, requested or accepted any undue financial or other advantage of any kind in any way connected with the entering of this agreement for surveying services; and
you and we shall each comply with all applicable legislation relating to bribery and corruption in connection with this agreement including ensuring:

in your case that your employees and representatives shall not; and
in our case that our employees and representatives shall not directly or indirectly offer, give, request or accept any undue financial or other advantage of any kind.

Any failure by either of us to comply with this paragraph shall entitle the other to terminate this agreement by giving written notice.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising out of, or in connection with, it or its subject matter or formation – including non-contractual disputes and/or claims – shall be governed by and construed in accordance with the Laws of England and Wales.

Other Matters

No agent of either party has authority to make oral representations either prior to or after placing an order and you have not relied upon any oral representations in placing an order, nor has any agent of either party authority to vary or modify these Terms & Conditions which may only be varied or modified in writing by us.
In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to govern any other corporate or collective body, then the terms of this agreement shall prevail.
Unless otherwise agreed in writing and signed by us, no exceptions or variations to these Terms & Conditions are permitted.
If you become aware of any breach or fraud of any term of this agreement by any person, please write to us at contact@environmentaldroneservices.com and provide us with all details relating to the breach or fraud. We welcome your input but do not guarantee to agree with your judgement. Please note that nothing in this agreement excludes liability for fraud by any person.
This paragraph (or any other paragraph) which excludes or restricts our liability, applies to our directors, officers, employees, subcontractors, agents, partners and affiliated companies who may enforce this provision under the Contracts (Rights of Third Parties) Act 1999.
Any overpayments, credits or refunds due to changes within the survey services will be finalised as soon as reasonably practical.
You understand, and confirm your acceptance, that we operate a zero-tolerance policy in relation to inappropriate behaviour, especially abusive or violent behaviour to any of our team members, along with unfair or dishonest practice. If there was an occasion where we discovered you were not abiding by our zero-tolerance policy, then we may, with reasonable discretion and without liability or an obligation to refund any fees, refuse to supply any surveying services to you.
Whilst we do all we can to maintain access to our website and online platform/s, it may be necessary for us to suspend all or part of our service for repairs, maintenance, or other good reasons. Whilst we will always endeavour to provide notice, there may be an occasion that this is not possible due to the nature of the work involved.
We will communicate with you via email, telephone, fax and mail using the contact details provided in your original enquiry/tender document and/or advised at time of placing your order with us, unless advised otherwise. Email communication will be our main method for covering written communication for contractual purposes under English law.
Any communication to be served on either party by the other by 1st Class Signed for Mail Service, Courier or email with timeline of delivery as:

If sent by 1st Class Signed for Mail to the correct address – within 72 hours of advertised postal collection.
If sent by courier on the date and time that the courier’s delivery receipt is signed.
If sent by e-mail to the address from which the receiving party has last sent email within 48 hours provided no notice of non-receipt has been received by the sender.

Any Questions or Clarifications Required

If you require any further information or have any questions/require clarification, then please contact us as follows:

Phone: +44 (0)1752 309788

Email: contact@environmentaldroneservices.com

Mail: 14 Rowden Street, Plymouth, PL3 4NY

Appendix 1 – Definitions:

“additional charges” means any amounts due in addition to surveying service fees quoted which may include, but are not limited to, admin charges, additional service charges and any import duties, taxes and customs clearances which may be payable.

“brochure” means any online or hard copy document that is produced by us that provides detailed information on any of our services and products.

“consumer” means an individual acting outside the course of their business as defined by Consumer Legislation.

“contract” means a contract for the purchase of surveying services and or services on our website and/or brochures.

“content” means any content in any form published on our website/online portals or platform, by us or any third party with our consent.

“customer” means anyone who uses our website or purchases any of our services and/or products, either for themselves or on behalf of a company/organisation

‘fee” means the fee payable for the surveying services excluding VAT and any additional charges.

“guarantee” means the written instrument that sets out the terms of an indemnity.

“intellectual property rights” means patents, rights to inventions, copyright and related rights, trademarks, business names and domain names, rights in get up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information – including know how, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world

“order” means an offer by you to purchase products and services including surveys and surveying services in accordance with these Terms & Conditions.

“our” means Environmental Drone Services Ltd. Full details of our registered company name and address are at the beginning of the Terms & Conditions.

“our website” means www.environmentaldroneservices.com and any future websites managed by us for the promotion of our business.

“requirements” means guidance issued at a national or local level in respect of any epidemic, pandemic or other public health emergency (including the occurrence of any notifiable disease).

“post” means display, exhibit, publish, distribute, transmit and/or disclose information, content and/or other material on to our website/online portals and platforms, and the phrases “posted” and “posting” shall be interpreted accordingly.

“products or services” means any of the products or services (including but not limited to surveys, survey services, training courses and services, consultancy services, product sales, hire and repair services) we offer for sale on our website or brochure, or, if the context requires, products or services we sell to you.

“surveys/surveying services” means remote sensing surveys or services carried out by us (Environmental Drone Services Ltd) including but not limited to thermal imaging and multispectral.

“terminate” means, early closure of any contract between us.

“terms or Terms & Conditions” means these Terms and Conditions.

“us” means Environmental Drone Services Ltd. Full details of our registered company name and address are at the beginning of the Terms & Conditions.

“we” means Environmental Drone Services Ltd. Full details of our registered company name and address are at the beginning of the Terms & Conditions.

“you” means anyone who uses our website or purchases any of our surveys and/or surveying services either directly or indirectly.

Appendix 2 –Cancellation Template Detailing Information Required

In the unfortunate situation where you have to cancel your order, in accordance with these Terms & Conditions you should send an email, Signed for 1st Class Mail letter or despatch by courier advising us the below information.

Environmental Drone Services Ltd

14 Rowden Street

Plymouth

PL3 4NY

I/We * hereby give notice that I/We* cancel my order for the supply of the following surveying services:

Type of Survey

Ordered on/Received on

Name of consumer/s or Company

Address of consumer/s or Company

Signature of consumer/s or Company

Date

*Delete as appropriate.

Terms & Conditions

These Terms & Conditions are the contract between you and Environmental Drone Services Ltd (“Environmental Drone Services Ltd”, “our”, “us”, “we”) and tell you: who we are; govern how we will provide the Solutions Consultancy Service and/or products to you, including the delivery of the correct products to the right place within the agreed time frame and in good condition unless otherwise agreed in writing; how you and we may change or end the contract; what to do if there is a problem together with other important information including when legal ownership of the products passes from us to you and our liability to you if we fail to meet these standards.

An exception to these Terms & Conditions would be if the laws of the place where arrangements or contracts are either made or carried out, would make it legally impossible to adhere to these Terms & Conditions. If this situation arose, then the local law would take precedence but only where it is at variance with these Terms & Conditions.

You are: Anyone who uses our website or purchases any surveying services either directly or indirectly. We will act for you as the person or the company/organisation from whom the instructions to act have originated from. Please note that we are a business-to-business consultancy and product supplier and do not supply consumers as defined under consumer legislation. As a result, any purchase will not afford you any consumer rights.

We ask that you read these Terms & Conditions carefully before submitting your order to us, as they form the contract between you and us, whilst protecting your rights as well as ours. By visiting or using our website, you agree to be bound by them. If you do not agree with them, then you should leave our website immediately.

Please see Appendix 1 at the end of this document for a list of all the definitions used within these Terms & Conditions.

Interpretation

In this agreement unless the context otherwise requires:

The headings within these Terms & Conditions are for convenience/reference only and do not affect the interpretation of any of the Terms and Conditions of this contract.
A reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body or other association or organisation.
These Terms & Conditions apply:

To all supplies of products, product consultancy services, remote sensing survey and training by us to you. They prevail over any terms proposed by you.
You as a buyer or prospective buyer of our products or services and if the context allows, as a visitor to our website and any of our online portals/platforms.

Should we fail or neglect to enforce any of the provisions within these Terms & Conditions it will not in any way affect the validity of this contract or prejudice our rights to take subsequent action.
In the event that any of these Terms & Conditions or provisions are determined invalid, unlawful or unenforceable, they will be removed whilst all other clauses remain valid.
A reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
This agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

Product Consultancy Services

We provide a unique product consultancy service including product sales, in addition to our wide range of standard and bespoke remote sensing surveys and trainings for companies and organisations specifically designed to find leaks/items/faults that are not visible by the naked eye.

We will act for the person or body from whom the instructions to act have originated (you). No other party is entitled to give instructions, unless so authorised by you as our client.

We will provide product consultancy services including product sales in accordance with:

your specific requirements including budget.
your order submitted via our on-line shop.
our terms of any standard order form and/or standard specification sheet, if applicable.
any relevant trade custom, usage or practice including UK Government Infectious Diseases Guidelines on epidemic, pandemic or other public health emergency.
Documents reflecting engagements contracted between you and third parties, or third parties’ documents, such as copies of contracts of sale, letters of credit, bills of lading, etc., are (if received by us) considered to be for information only, and do not extend or restrict the scope of the services or the obligations accepted by us.
subject to your instructions being accepted by us.

You will:

ensure that instructions to us together with sufficient information are given in due time to enable the required services/products to be delivered effectively.
ensure that all necessary measures are taken for safety and security of working conditions including compliance to the UK Government Infectious Diseases Guidelines, sites and installations during the performance of the consultancy services and will not rely, in this respect, on our advice whether required or not.
take all necessary steps to eliminate or remedy any obstruction to, or interruptions in, the performance of the consultancy services.
inform us in advance of any known hazards or dangers, actual or potential, associated with any order or samples or testing including, for example, presence or risk of radiation, toxic or noxious or explosive elements or materials, environmental pollution or poisons;
fully exercise all your rights and discharge all your liabilities under any relevant sales or other contract with a third party, whether or not a report or certificate has been issued by us, failing which we shall be under no obligation to you. We may delegate the performance of the whole, or any part of the consultancy services contracted for with you to any agent or subcontractor.

You understand and accept:

that you must pay us the correct price for the product and services in accordance with these Terms and Conditions.

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